Give support agents a clear answer before they approve an exception.
Verdict tells them whether to approve, change, clarify or escalate based on the case facts, your policy and the law that applies.
Legal checks for refunds, returns and cancellations.
Verdict checks each case against your company policy, contract terms and applicable law before a human or AI agent acts.
Test a real caseGive AI agents the same checks before they act.
Before an AI agent issues a refund, cancels a booking or resolves a dispute, Verdict tells it what action is allowed and what needs human review.
How it works
Submit a case. Get a decision.
01
Submit the case
Send the customer request, relevant facts and the action the agent wants to take.
02
Check what applies
Verdict checks the relevant company policy, contract terms, jurisdiction and legal rights.
03
Get the answer
Verdict returns ALLOW, MODIFY, BLOCK, CLARIFY or ESCALATE, with the permitted next action.
04
See why
Each decision includes the rules and evidence used, creating a record your team can review later.
ALLOWMODIFYBLOCKCLARIFYESCALATE
For teams handling lots of refunds, cancellations and disputes.
Ecommerce & retailAirlines & travelHotels & hospitalityMarketplacesSubscriptions & SaaSInsurancePayments, credit & BNPLTelecom & utilitiesLogistics & parcels
Try Verdict on your own case
Test Verdict on a real case.
Send us a refund, return, cancellation or dispute your team found difficult. We will show you the decision Verdict would return and the rules behind it.